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Hardwood floor purchased is defective and unsatisfactorly installed, retailer ignors issues, what can I do?

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A certified floor inspector confirmed majority of hardwood floor is defective material and poor installation. Sent report to retailer in addition to phone calls and letters which go un -answered. What are my options?

first of all,what in hell is a "certified floor inspector"??Ive been in residential construction for 28 years and never heard that term before.
Contact the manufacturer of the product,not the retailer.Contact the installer about the poor work,unless of course you bought the flooring at home depot or lowes and used one of their "professional installers",contact their corporate office and state your case,including the store #where you bought the junk,and the people who you tried to resolve this through.

5 Responses to “Hardwood floor purchased is defective and unsatisfactorly installed, retailer ignors issues, what can I do?”

  1. reynwater Says:

    Search the net for the main corporate office (usually denoted by a NASDAQ link), search that link for the head of consumer relations, CEO, CFO, Investor, (specifically the head man’s secretary) and send them your letter with a copy of the inspector’s report. Should get you some results.
    References :

  2. Arshdeep K Says:

    Go to the store and arguwe when the other customers see this thaey weill hesitate to buy and the manager seeing this will try to hel p you out. Or you can call up the headquarter of the store and try to deal with them. If it comes down to it you can file a law suit because a certified inspector said it was defective
    References :

  3. denimorchid13 Says:

    Report to the B.B.B.(better business bureau). I’m sure the installer will call you in a couple days.It works for me.
    References :

  4. fourofsix2003 Says:

    first of all,what in hell is a "certified floor inspector"??Ive been in residential construction for 28 years and never heard that term before.
    Contact the manufacturer of the product,not the retailer.Contact the installer about the poor work,unless of course you bought the flooring at home depot or lowes and used one of their "professional installers",contact their corporate office and state your case,including the store #where you bought the junk,and the people who you tried to resolve this through.
    References :

  5. hardwoodsolutionscalgary Says:

    there is no such thing as a certified floor inspector. there are experienced flooring professionals. but that is it. second, if the floor has been installed the manufacturer will have nothing to do with it. in every box of hardwood i have ever seen there is a piece of paper that has information like install instructions, care and maintenance info etc. included on this page is usually something that says "final inspection and acceptance up to installer/home owner". this means that if the installer put it in it means he accepts it and therfore is responsible for it. the manufacturer will only care and do something if a concern is raised about the product before it is installed.

    look back at the contract you had with the installer to see what it says about his install warranty. most installers will warranty just the install but not the material. the material install is up to the manufacturer but does not cover pre-existing issues and usually only covers the finish on the wood itself.
    References :
    hardwood installer 7 years

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